Payment & Refund Policy
Payments on Topples are verified bids for placement on a digital product discovery board. A successful payment contributes to one listing’s bid total, creates or updates its listing, and enables outbound-link measurement.
Because placement begins after payment settlement, bids are generally non-refundable once activated. A bid does not guarantee any specific numerical rank, click-through rate, sales conversion, or fixed duration at any leaderboard position.
Eligible Inquiries & Disputed Payments: Contact support promptly with your payment ID / order reference if you experience:
- A duplicate or double transaction charged in error.
- A payment successfully captured by Dodo Payments that did not update the verified bid total within 15 minutes.
- Unauthorized or fraudulent transaction activity.
Refund Processing & Bid Reversal: Approved refunds are credited through our payment provider directly to the original payment method. Upon confirmation of any refund or chargeback, the refunded value is automatically subtracted from the product's verified bid total, and the product's board position is recomputed downward in real time.