Questions & Answers
Everything you need to know about promoting products, Sponsor Scores, and dynamic rankings on Topples.
Q1.What am I purchasing when I promote a product on Topples?
You are purchasing commercial promotional advertising services for a specific digital product. Deliverables include guaranteed directory listing and indexing, prominent leaderboard placement, high-speed outbound click tracking and visitor attribution, category exposure across 29 curated sectors, and non-monetary Sponsor Points (1 Point per ₹1 spent) credited to the product's Sponsor Score.
Q2.Is Topples an auction, betting, or gambling site?
No. Topples is strictly a digital advertising and discovery platform. There are no auctions, bidding wars, outbid mechanisms, wagers, prize pools, or monetary payouts. Rankings on sponsored leaderboards are an algorithmic reflection of verified commercial promotional support.
Q3.How do Sponsor Points work?
Sponsor Points are an internal non-monetary score tied directly to a single product listing. When a promotion is purchased, Sponsor Points are awarded at a 1:1 ratio with the spend amount (e.g., ₹500 promotion awards 500 Sponsor Points). Points have no cash value, cannot be redeemed or transferred, and cannot be used as currency.
Q4.Can someone else pass my listing on the leaderboard?
Yes. Leaderboard rankings are dynamic. If another product receives promotional support that elevates its Sponsor Score above yours, it will naturally take a higher sponsored position. Rankings are not purchased as permanent entitlements.
Q5.How does the Trending board differ from the Sponsored board?
The Sponsored board ranks listings by their verified Sponsor Score. The Trending board is completely independent of promotional spend: it ranks products algorithmically based on organic engagement metrics, including unique outbound clicks, pageviews, and listing freshness.
Q6.Do I own a product listing after promoting it?
No. Anyone can sponsor and promote a product they love to help it gain visibility. Promotional spend does not confer ownership of a listing. However, verified product owners can claim their product through our passwordless Product Owner Portal using their domain or checkout email.
Q7.What happens if my payment goes through but my score hasn't updated?
Keep your receipt window open. Payments are verified server-side with Dodo Payments / Razorpay and webhooks are processed with automated retries. In the rare event of a momentary network delay, your Sponsor Score will update automatically once the webhook is acknowledged. Do not attempt a duplicate payment while status verification is in progress.
Q8.Can I edit my product information after it is listed?
Yes! Verified product owners can log in to the Product Owner Portal (/owner) using a passwordless one-time verification code (OTP) sent to their email. From the dashboard, owners can update product name, tagline, description, logo URL, website link, and Twitter/X handle.
Q9.What happens if a payment is refunded or charged back?
Because promotional digital services begin immediately upon payment confirmation, promotions are generally final. However, if a refund or chargeback occurs, all Sponsor Points awarded from that transaction are automatically deducted from the product's Sponsor Score, and the product's leaderboard position is recalculated downward.
Q10.Are there restrictions on what products can be promoted?
Yes. Listings must represent genuine, accessible digital applications, websites, SaaS tools, open-source repositories, or creator projects. We strictly prohibit malware, phishing, scams, adult content, hate speech, defamatory material, or unlawful schemes. Non-compliant listings are removed immediately by administrators.
Have an unanswered question?
We're here to help. Contact the Topples team directly.